po polsku
illustration: Bing AIOver the last 25 years, communication has undergone a true revolution, driven by the development of broadband Internet and mobile telephony. According to the report "(R)evolution in Business Communication: 25 Years of Change," prepared by SW Research for ITBC Communication, these two factors have significantly altered how companies connect with customers and partners. Internet access has made information transfer instantaneous, while mobile telephony has made communication an indispensable part of daily life.
– "Thanks to technological advancements, companies can quickly respond to customer needs. This approach has become the new standard in many industries," emphasizes Beata Lewandowska, CEO of ITBC Communication, as quoted by Newseria. –. As much as 75% of survey respondents believe that quick brand response to customer needs is essential today. For instance, in e-commerce, companies can offer products to customers even before they finish their searches, thanks to data analysis and instant communication.
Strategies for Crisis Resilience
The report indicates that communication strategies not only support a company’s image but also enhance its resilience during crises. 68% of respondents believe that proper planning in this area helps companies better handle economic downturns. A notable example is brands’ actions during the COVID-19 pandemic, where swift and thoughtful messaging helped maintain customer trust despite market uncertainties.
Findings from the report highlight that communication strategies should align with a company’s long-term goals. In industries such as technology and pharmaceuticals, consistent messaging builds brand credibility and minimizes the risk of losing trust in challenging times.
The Impact of Technology and Communication Strategies on Modern Business
| Area | Percentage of Responses |
|---|---|
| Quick response to customer needs | 75% |
| Communication strategy as crisis protection | 68% |
| Creativity and strategic thinking in PR | 82% |
| Process transformation through mobile telephony | 48% |
Creativity as a Foundation
Despite rapid technological progress, respondents emphasize the importance of human skills in communication processes. A significant 82% believe that creativity and strategic thinking are essential traits for PR and marketing specialists that cannot be fully automated.
For example, in the advertising industry, automated algorithms generate content, but it is humans who decide what emotions campaigns should evoke. Creativity also plays a role during crises - a well-crafted message can not only reassure customers but also rebuild their trust. Beata Lewandowska notes: "Technology facilitates operations, but the foundation of communication remains the values that build human relationships."
The study "(R)evolution in Business Communication: 25 Years of Change" also highlights that mobile telephony has significantly transformed processes within companies. 48% of respondents recognize that access to mobile technology has revolutionized both customer interactions and internal work organization. For instance, team management applications maintain work efficiency regardless of employee location.
COMMERCIAL BREAK
New articles in section Media industry
New generations and the end of traditional news. Reuters Institute report
Krzysztof Fiedorek
Traditional news media are losing touch with the youngest generation of audiences, who grew up in a digital environment. Young people aged 18 to 24 spend time online continuously and expect publishers to take a fresh approach to presenting reality, according to a report by the Reuters Institute.
TVs in Europe, the USA and China. What and how we watch on them
Paweł Sobczak
The Living Room Study shows significant differences in video content consumption across different regions of the world. This is the result of diverse media ecosystems shaped by decades of local broadcasting, channel availability, and strong cultural factors.
Cinema in the era of algorithms and AI
Arkadiusz Murenia
Will artificial intelligence kill the creativity of filmmakers? The most honest answer is: no, AI is unlikely to kill the creativity of filmmakers, but it will very clearly change the place where this creativity manifests itself and, above all, how.
See articles on a similar topic:
Decline in Trust in Media. Analysis of the Reuters Digital News Report 2024
Krzysztof Fiedorek
The “Digital News Report 2024” by the Reuters Institute for the Study of Journalism highlights alarming trends concerning the declining interest in news and decreasing trust in media. These changes are not temporary but have become a long-term trend.
Models of Journalistic Organizations
Zenon Kuczera
An overview, operational principles, and characteristics of journalistic organizations operating in Belgium, Canada, Switzerland, and the United States.
Reading Industry Magazines in Poland 2024: PBC Report
Sylwia Markowska
76% of readers of industry magazines are responsible for purchasing decisions in their workplace. To deepen the understanding of the role of industry press and how it is read, PBC surveyed 2051 respondents from 5 different sectors, gaining the latest insights into the reading habits of this segment of the press in Poland.
Yellow Press. What is Yellow Journalism?
Krzysztof Fiedorek
The terms "yellow press" and "yellow journalism" are often used pejoratively to describe journalistic practices focused on sensationalism, gossip, and emotions rather than objective facts. Let’s explore their origins, distinctive features, and impact on society.
